A. Shipping Policy

1.1 Ships Time

Orders received will be processed and delivered to your doorstep within 21 days via courier service.

1.2 Shipping Coverage

Orders are shipped within Malaysia only. We do not ship to P.O. Box address.

1.3 Shipping Cost

We are charging a RM15 flat rate per order for delivery within Peninsular Malaysia and RM20 flat rate per order for delivery to East Malaysia. It may differ depending on type of events.

B. Return & Refund Policy

1. Refund Policy

1.1 All race entry fees are non-refundable, and cannot be deferred towards a future race, nor can an entry be transferred from one race to another. You do not have a right to change your mind since the race entry fee is charged in return for our entering you into the race. Your entry is completed as soon as you have completed the race entry process.

1.2 You may request for refund if and only you accidentally bank-in or bank transfer an amount that exceeds the actual fees.

1.3 Refund of returns entitlements shipping fee (refer return policy) is also under the case of special refund request

1.4 For special refund requests (refer 1.2 and 1.3) Participants need to notify us at Move On Facebook Page inbox message, by Whatsapp 011-2616 6839 or email to report on the issue, not more than a week after payment has Made.

2. Return Policy

2.1 Return/Exchange of entitlements can be arranged under the following reasons:
a. If the entitlements delivered are in a damaged condition or
b. If the entitlements are delivered to the wrong participant; or
c. If the entitlements are different from the order delivered. Entitlements for return shall be returned in their original condition, quantity and packaging as it first delivered to the participant together with proof of purchase.

2.2 In circumstances, there is damaged or different entitlement upon participant collection and there is no request for a refund, the participant can send back the rewards kit to the GISEL UNITED SDN BHD ( 908900-D ) address (No.59 Jalan Permai 1C/ KS09 Taman Pandamaran Permai 42000 Pelabuhan Klang Selangor. Malaysia.) for replacement of rewards kit.

3. Privacy Policy

3.1 We are committed to protecting your privacy. We do not sell, share or trade customers personal information collected online with third parties. Please read the Statement of Privacy to be more aware of our policy on collecting, using and disclosing any information.

4. Usage of Information

4.1 You agree that the personal information we collect from you will be used and or shared within our corporate group and to third parties for one of the following purposes:

  • To deliver the reward kit that you won from the Move On Virtual Run.
  • To inform and update you on the delivery of the product and for customer support purposes
  • To provide you with relevant information;
  • To process your orders and to provide you with the services and The information offered through our app and which you may request;
  • To allow us to administer your registered account with us;
  • To conform to legal requirements or comply with legal process;
  • To verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our app will be processed by Gisel United Sdn.Bhd.

4.2 Collection of your personal data Where required, it is obligatory of you to provide your personal data to us to enable us to process your application for our and/or our related corporations, preferred merchants and strategic partners products and/or services. Should you decline to provide such personal data, we may not be able to process your application, or provide you and/or continue to provide you with our and/or our related corporations', preferred merchants and strategic partners products and/or services.
We take practical steps to safeguard the confidentiality and security of your Personal Data, by implementing the appropriate procedural, organizational and technical steps to protect your Personal Data from any accidental or unlawful destruction or accidental loss, alteration or disclosure.
We shall not keep or retain your Personal Data any longer than it is necessary or required by any Malaysian laws for the fulfilment of the purposes mentioned above. We will take reasonable steps to ensure that your Personal Data is destroyed or permanently deleted if it is no longer required.
If it is necessary to remove your data from MoveOn for any circumstances, do not hesitate to contact us.

4.3 The personal information we collect may include your:

  • Name
  • Telephone Number
  • Mobile Number
  • Delivery Address
  • Billing Address
  • Email Address

4.4 App collects your current location and location data real time for: Capture your workout route / distance/ start and end point on the map This allows user to perform their fitness workout when the app is in background or not in user. All locations captured are stored and displayed to you on the app for workout record purposes.

4.5 App collects your steps from Health Kit app for: Capture your workout steps during workout duration To get accurate distance of workout with steps retrieved from Health Kit

5. Information Security

5.1 We employ certain security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is treated securely.

5.2 Third-party links

  • Occasionally, at our discretion, we may include or offer third-party products or services on our app. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

6. Changes to the Privacy Policy

We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our app. You should check this Policy each time you access our app so as to be aware of the most recent applicable version of the Policy.

7. Complaints about breaches of privacy

If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us.